Melow — Terms of Service

1. The service

Melow (https://melow.pedrojimenez.dev) is software for clinics: patient records, scheduling, billing, an AI clinical assistant, and AI chatbots on WhatsApp, Telegram and the web. By creating an account you agree to these terms on behalf of your clinic.

2. Your account

• Keep your login details private; you are responsible for activity on your account.
• You are responsible for the data you enter, and for having your patients' consent to process it.
• The service is in beta: features may change and access may be limited while we test.

3. WhatsApp and Meta

When you connect WhatsApp you authorize Melow to send and receive messages through your WhatsApp Business Account on your behalf. You must follow Meta's WhatsApp Business Policy and Commerce Policy, including only messaging people who have agreed to hear from you. Meta charges for some conversations directly; those charges are yours.

4. AI features

AI suggestions (diagnoses, prescriptions, treatment plans, chatbot replies) support the professional; they do not replace clinical judgement. A licensed professional must review anything before it is signed or acted on.

5. Acceptable use

Do not use Melow to send spam, to break the law, or to try to access another clinic's data. We may suspend accounts that do.

6. Your data

Your clinic owns its data. How we handle it is described in the Privacy Policy; how to delete it is in the Data Deletion Instructions.

7. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect losses or for losses caused by third-party services (such as Meta or internet providers).

8. Contact

Questions about these terms: hello@pedrojimenez.dev.