Melow — Data Deletion Instructions

1. Disconnect WhatsApp

A clinic can stop Melow from accessing its WhatsApp Business Account at any time:

• In Melow: Settings → WhatsApp → Disconnect. The stored access token is deleted immediately.
• In Meta: Meta Business Suite → Settings → Integrations → Connected apps, then remove Melow.

2. Request deletion of your data

To delete your account and all data Melow holds about you or your business — including data received through Facebook Login or the WhatsApp Business Platform — email privacy@pedrojimenez.dev from the address on your account with the subject "Data deletion request". Patients of a clinic that uses Melow can write to the same address or ask the clinic directly.

We confirm the request within 3 business days and complete the deletion within 30 days. Records a clinic must keep by law (for example signed clinical documents or tax receipts) are kept only for the legally required period and then deleted.

3. What is deleted

• Account and business profile, and the users of the account
• WhatsApp, Telegram and web-chat credentials and conversation history
• Knowledge-base documents and their search index
• Patient records, unless the clinic is legally required to retain them